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PeopleCert Exam ITIL-4-Foundation Topic 2 Question 90 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 90
Topic #: 2
[All ITIL-4-Foundation Questions]

Which practice conducts reviews to validate that services are covering the needs of the customer?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Ena at Jul 14, 2024, 10:15 AM

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Jordan
4 months ago
Service level management, no doubt. Gotta make sure those services are, you know, actually serving the customer. Otherwise, it's like trying to ride a unicycle on a tightrope while juggling chainsaws.
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Glen
4 months ago
Change enablement, all the way. Gotta be able to adapt to the customer's needs, like a chameleon in a room full of Skittles.
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Annamae
2 months ago
Service desk plays a key role in addressing customer issues and requests.
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Jesusa
2 months ago
Monitoring and event management can help identify areas for improvement.
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Francine
2 months ago
Service level management is also important to ensure services are meeting expectations.
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Elden
2 months ago
I agree, change enablement is crucial for meeting customer needs.
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Jesusita
4 months ago
Service level management, for sure. Ain't no customer wants to be left hanging, you know? Gotta keep 'em happy.
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Ollie
3 months ago
I agree, it's important to keep customers happy by monitoring service levels.
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Audra
3 months ago
Service level management is key to ensuring customer needs are met.
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Evangelina
4 months ago
I think Service level management is the way to go. Gotta make sure those customers are getting what they paid for, am I right?
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Sharan
4 months ago
Service desk is important for addressing customer issues and concerns in a timely manner.
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Adell
4 months ago
Monitoring and event management also plays a role in ensuring services are meeting customer expectations.
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Madelyn
4 months ago
I agree, Service level management is crucial for meeting customer needs.
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Phung
5 months ago
I'm not sure, but I think A) Monitoring and event management could also be a valid option.
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Arminda
5 months ago
I agree with Harley, Service level management makes sense for validating customer needs.
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Harley
5 months ago
I think the answer is B) Service level management.
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