PeopleCert Exam ITIL-4-Foundation Topic 4 Question 100 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 100
Topic #: 4

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

AService level manager

BService desk agent

CChange authority

DProblem analyst

Show Suggested Answer

Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/

by Laurel at Nov 16, 2024, 08:27 PM

Limited Time Offer

25%

Off

Get Premium ITIL-4-Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Cornell

9 days ago

I think C) Change authority is the most suitable role for someone with experience managing stakeholder relationships. Change management requires a lot of coordination across different teams.

upvoted 0 times

Ena

2 days ago

A) Service level manager would also be a good fit for someone with experience managing relationships with stakeholders.

upvoted 0 times

...

Javier

11 days ago

I disagree. I think Change authority would be more suitable as they have the authority to make decisions on changes that impact stakeholders.

upvoted 0 times

...

Avery

19 days ago

I agree with Keva. Service level manager involves working closely with suppliers and business managers to ensure service levels are met.

upvoted 0 times

...

Keva

23 days ago

I think the most suitable role would be Service level manager because they have experience managing relationships with stakeholders.

upvoted 0 times

...