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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 89 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 89
Topic #: 4
[All ITIL-4-Foundation Questions]

Which of the following statements about change authorization is CORRECT?

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Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.


by Billi at Jul 05, 2024, 06:55 PM

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Domonique
5 months ago
I agree with Shanda, D) makes more sense because change authority is responsible for authorizing changes
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Maurine
5 months ago
But the question is about change authorization, not deployment authorization
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Jacquelyne
5 months ago
Haha, imagine the chaos if the technician could just approve their own emergency changes. That's a recipe for disaster!
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Nidia
3 months ago
The change authority should always be responsible for approving changes.
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Albert
4 months ago
Definitely, we need proper authorization processes in place.
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Carlota
4 months ago
I know right, that would be a disaster!
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Lanie
5 months ago
I'm not sure about the other options, but I know the technician can't authorize their own emergency changes. That's just common sense!
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Sharan
5 months ago
Option C seems the most logical to me. The change type and model should be the basis for assigning the change authority.
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Kip
4 months ago
Yes, it makes sense that the change authority should be based on the type and model of the change.
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Lauran
4 months ago
I agree, option C does seem like the most logical choice.
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Danica
5 months ago
I agree with both of you. It's important to have a clear process for change authorization to avoid any issues.
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Marti
5 months ago
I see your point, but I think option A is also necessary. Assigning a change authority for standard changes helps with accountability.
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Judy
5 months ago
I think option D is also important. Ensuring changes are authorized after deployment is crucial for security.
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Arlen
5 months ago
I agree, option C does seem logical. It's important to have a basis for assigning change authority.
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Shanda
5 months ago
I disagree, I believe it's D)
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Maurine
5 months ago
I think the correct statement is C)
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