PeopleCert Exam ITIL-4-Foundation Topic 5 Question 92 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 92
Topic #: 5

[All ITIL-4-Foundation Questions]

What is a user?

AThe role that directs and controls an organization

BThe role that uses services

CThe role that authorizes budget for service consumption

DThe role that defines the requirements for a service

Show Suggested Answer

Suggested Answer: B

A user is a person who uses services on a day-to-day basis.Users are distinct from customers, as some customers do not use the service directly1.Users are one of the key stakeholders in service management2.Reference:ITIL Foundation - ITIL 4 Edition, page 5;ITIL 4 -- A Pocket Guide, page 18.

by Ronnie at Aug 26, 2024, 02:09 PM

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Verona

3 months ago

I think a user is not just the role that directs and controls an organization.

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Bethanie

3 months ago

B) The role that uses services. Easy peasy, I use services all the time. Like, Netflix and chill, amirite?

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Georgeanna

3 months ago

A) The role that directs and controls an organization. Wait, that's the manager, not the user! I'm definitely not a manager, that's for sure.

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Noah

2 months ago

D) The role that defines the requirements for a service

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Shanice

2 months ago

C) The role that authorizes budget for service consumption

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Marshall

2 months ago

B) The role that uses services

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Isaac

3 months ago

I believe a user can also be the role that authorizes budget for service consumption.

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Gail

3 months ago

C) The role that authorizes budget for service consumption. Gotta keep the bean counters happy, am I right folks?

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Kizzy

3 months ago

Hmm, I think D) The role that defines the requirements for a service. Gotta make sure the service meets our needs, am I right?

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Rodolfo

2 months ago

Absolutely, it's important to make sure the service aligns with what we need.

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Stephanie

3 months ago

Yes, you're right. Defining the requirements is crucial for a service to meet our needs.

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Graciela

3 months ago

I think a user is also the role that defines the requirements for a service.

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Elenor

3 months ago

B) The role that uses services. Duh, that's what a user is!

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Pamella

3 months ago

B) The role that uses services. Duh, that's what a user is!

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Selma

3 months ago

A) The role that directs and controls an organization

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Marshall

3 months ago

A user is the role that uses services.

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