PeopleCert Exam ITIL-4-Transition Topic 1 Question 25 Discussion

Actual exam question for PeopleCert's ITIL-4-Transition exam

Question #: 25
Topic #: 1

An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?

ACollect customer experience and service level metrics

BUse feedback from service reviews to assess value realization

CGather customer service performance metrics and map to SLAs

DConduct satisfaction surveys after service interactions

Show Suggested Answer

Suggested Answer: A

by Nobuko at Jan 27, 2024, 08:06 PM

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