PeopleCert Exam ITIL-4-Transition Topic 1 Question 7 Discussion

Actual exam question for PeopleCert's ITIL-4-Transition exam

Question #: 7
Topic #: 1

A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.

Which is the BEST approach for validating service value?

APerform ad-hoc service reviews and produce reports of service outputs

BWork together to identify methods of checking service value and check that value propositions are still valid

CProduce service level reports and an analysis of the cost and risks of service delivery

DRegularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

Show Suggested Answer

Suggested Answer: D

by Scarlet at Oct 11, 2022, 06:22 PM

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