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PeopleCert Exam ITIL-DSV Topic 1 Question 5 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 5
Topic #: 1
[All ITIL-DSV Questions]

Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?

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Suggested Answer: A

The best approach for a service consumer to use when they want to obtain services from a service provider is to 'Develop a list of needs focusing on what should be achieved.' ITIL 4 emphasizes the importance of focusing on outcomes rather than specific technical requirements. By clearly stating what needs to be achieved, the service provider can design or select the best service to meet those needs.


by Rose at Aug 27, 2024, 03:08 AM

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Sina
3 months ago
I think developing a list of needs focusing on what should be achieved is the best approach. It helps set clear goals for the service provider to meet.
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Rebbecca
3 months ago
I personally prefer asking the service provider to customize a solution to suit my requirements. It feels more tailored to my needs.
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Chandra
3 months ago
Wait, is this a trick question? I'm going with B, but only if the service provider can also juggle flaming chainsaws while they're at it.
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Royce
3 months ago
Option A all the way! Keep it simple, focus on the end goal, and let the provider figure out the details. Easy peasy!
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Polly
2 months ago
B) Ask the service provider to customize a solution to suit their requirements
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Kirby
2 months ago
A) Develop a list of needs focusing on what should be achieved
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Arlie
3 months ago
I agree with Karan. Giving the service provider a clear list of requirements helps ensure they understand what is needed.
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Antonio
3 months ago
Hmm, I'm going with C. Gotta make sure the new solution matches the old one, you know? Consistency is key!
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Karan
3 months ago
I think the best approach is to provide the service provider with a detailed list of requirements.
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Bernardine
3 months ago
B is the way to go! Let the service provider do the heavy lifting and customize a solution just for me. Ain't nobody got time for that long list of requirements!
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Holley
3 months ago
Yeah, I don't want to deal with all those details.
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Destiny
3 months ago
I agree, let the service provider figure it out.
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Bobbye
4 months ago
Option D seems like the way to go. You gotta give the provider all the details, right? Can't leave anything to chance!
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Viola
3 months ago
I see your point. It's important to have a balance between providing detailed requirements and focusing on the end goal when obtaining services.
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Marquetta
3 months ago
That's true, having a clear understanding of what you want to achieve can help the service provider tailor their solution to meet your goals.
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Margo
3 months ago
But wouldn't it be better to develop a list of needs focusing on what should be achieved instead of just listing requirements?
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France
3 months ago
Yes, providing a detailed list of requirements is important for the service provider to understand your needs.
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