PeopleCert Exam ITIL-DSV Topic 1 Question 5 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist: Drive Stakeholder Value exam

Question #: 5
Topic #: 1

[All ITIL 4 Specialist: Drive Stakeholder Value Questions]

Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?

ADevelop a list of needs focusing on what should be achieved

BAsk the service provider to customize a solution to suit their requirements

CEnsure that their detailed requirements are based on a previous legacy solution

DProvide the service provider with a detailed list of requirements

Show Suggested Answer

Suggested Answer: A

The best approach for a service consumer to use when they want to obtain services from a service provider is to 'Develop a list of needs focusing on what should be achieved.' ITIL 4 emphasizes the importance of focusing on outcomes rather than specific technical requirements. By clearly stating what needs to be achieved, the service provider can design or select the best service to meet those needs.

by Rose at Aug 27, 2024, 03:08 AM

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Bernardine

2 days ago

B is the way to go! Let the service provider do the heavy lifting and customize a solution just for me. Ain't nobody got time for that long list of requirements!

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Bobbye

13 days ago

Option D seems like the way to go. You gotta give the provider all the details, right? Can't leave anything to chance!

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France

2 days ago

Yes, providing a detailed list of requirements is important for the service provider to understand your needs.

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