PeopleCert Exam ITIL-DSV Topic 2 Question 7 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam

Question #: 7
Topic #: 2

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

AThe service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

BThe service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

CThe organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

DThe service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship

Show Suggested Answer

Suggested Answer: A

In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because 'The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization.' ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.

by Shannon at Sep 12, 2024, 08:40 PM

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Glenna

2 months ago

I agree with Frederica, the service provider needs the RfP to understand the organization's needs.

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Frederica

2 months ago

I disagree, I believe the organization provides a request for proposal.

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Teresita

3 months ago

Option D sounds like some corporate mumbo-jumbo to me. I prefer a more straightforward approach where the service provider actually listens to the organization's needs.

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Ahmad

2 months ago

C) The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

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Stefania

2 months ago

B) The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

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Jackie

2 months ago

A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

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3 months ago

I agree with Taryn. The service provider needs to have a detailed understanding of the organization's needs in order to provide an effective solution.

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Kristofer

2 months ago

C) The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

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Fredric

2 months ago

A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

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3 months ago

A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

upvoted 0 times

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