In the context of the 'five principles of service design thinking', which principle includes combining touchpoints and interactions into service moments?
In the context of the 'five principles of service design thinking,' the principle that includes combining touchpoints and interactions into service moments is 'Sequencing.' ITIL 4 explains that sequencing involves arranging service interactions in a logical order to create meaningful and effective service moments, ensuring a cohesive and satisfying user experience.
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5 days agoAmmie
8 days ago