PeopleCert Exam ITIL-DSV Topic 7 Question 4 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam

Question #: 4
Topic #: 7

[All ITIL-DSV Questions]

An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and

when users access services.

Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

AIntroducing component capacity management

BIntroducing differential charging

CBuilding a customer business case

DAnalysing patterns of business activity

Show Suggested Answer

Suggested Answer: D

The aspect of 'managing demand and opportunities' that would provide a better understanding of changes in how and when users access services due to working from home is 'Analysing patterns of business activity.' ITIL 4 explains that understanding patterns of business activity (PBA) helps in predicting demand for services and ensuring that resources are allocated appropriately to meet the varying needs of users.

by Skye at Aug 25, 2024, 05:42 AM

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Maryanne

2 months ago

Yes, building a customer business case could help in understanding the demand and opportunities for staff working from home.

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Dorinda

3 months ago

But wouldn't building a customer business case also be important in this situation?

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Johnna

3 months ago

I agree, analyzing patterns of business activity can provide insights into how and when users access services.

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Margarett

3 months ago

Option D for sure. Analyzing patterns of business activity is key to understanding how this work-from-home situation is impacting things. It's not rocket science, folks!

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Doyle

1 months ago

True, building a customer business case could help in understanding the needs and preferences of customers in this work-from-home setup.

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Rolf

2 months ago

I think building a customer business case could also provide valuable insights into how to effectively manage demand and opportunities in this new work environment.

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Lina

2 months ago

I agree, analyzing patterns of business activity would definitely help in managing demand and opportunities during this work-from-home period.

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Joaquin

2 months ago

Option D for sure. Analyzing patterns of business activity is key to understanding how this work-from-home situation is impacting things. It's not rocket science, folks!

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Luis

3 months ago

I think option D) Analysing patterns of business activity would help understand the situation better.

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Kristofer

3 months ago

Option A? Really? Introducing component capacity management doesn't seem relevant to this scenario at all. What were they thinking?

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Misty

3 months ago

I think option D, analysing patterns of business activity, would be more relevant here.

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Aileen

3 months ago

I agree, option A doesn't make sense in this situation.

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Stanton

3 months ago

Hmm, I'm not sure. Option C about building a customer business case seems interesting, but I'm not convinced it's the best fit here.

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Jeannine

4 months ago

I think Option B is the way to go. Differential charging could help manage the changes in demand and usage patterns.

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Dusti

3 months ago

B: I agree, differential charging could be a good way to adapt to the new situation.

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Stephanie

3 months ago

C: Maybe we should also consider analysing patterns of business activity to get a better understanding of the changes.

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Jutta

3 months ago

A: I think Option B could really help with managing the changes in demand and usage patterns.

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Reita

4 months ago

Option D is the way to go. Analyzing patterns of business activity will give us a better understanding of how the work-from-home situation has affected service usage.

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Colby

2 months ago

It's crucial to adapt to the changes and optimize our services accordingly.

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Dalene

3 months ago

We can use that information to make informed decisions on managing demand and opportunities.

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Maira

3 months ago

I agree, it's important to analyze the data to see the impact on service demand.

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Abel

3 months ago

Option D is the way to go. Analyzing patterns of business activity will give us a better understanding of how the work-from-home situation has affected service usage.

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