PeopleCert Exam ITIL-DSV Topic 7 Question 4 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist: Drive Stakeholder Value exam

Question #: 4
Topic #: 7

[All ITIL 4 Specialist: Drive Stakeholder Value Questions]

An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and

when users access services.

Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

AIntroducing component capacity management

BIntroducing differential charging

CBuilding a customer business case

DAnalysing patterns of business activity

Show Suggested Answer

Suggested Answer: D

The aspect of 'managing demand and opportunities' that would provide a better understanding of changes in how and when users access services due to working from home is 'Analysing patterns of business activity.' ITIL 4 explains that understanding patterns of business activity (PBA) helps in predicting demand for services and ensuring that resources are allocated appropriately to meet the varying needs of users.

by Skye at Aug 25, 2024, 05:42 AM

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Stanton

7 days ago

Hmm, I'm not sure. Option C about building a customer business case seems interesting, but I'm not convinced it's the best fit here.

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Jeannine

9 days ago

I think Option B is the way to go. Differential charging could help manage the changes in demand and usage patterns.

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Reita

13 days ago

Option D is the way to go. Analyzing patterns of business activity will give us a better understanding of how the work-from-home situation has affected service usage.

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