PeopleCert Exam ITILSC-OSA Topic 10 Question 17 Discussion

Actual exam question for PeopleCert's ITILSC-OSA exam

Question #: 17
Topic #: 10

There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections.

What kind of actions should the Service Desk analyst take in this instance?

AThey should ask the Capacity Manager to expand the capacity of the network

BThey should ask the Problem Manager to look into the problem right away

CThey should ask the Security Manager to check whether too many authorizations may have been issued.

DThey should ask the Service Level Manager to revise the Service Level Agreements (SLA) with a decreased availability target

Show Suggested Answer

Suggested Answer: B

by Lisha at Jun 28, 2022, 06:10 AM

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