Name: PeopleCert ITIL 2011 Foundation Exam
Brand: Pass4Success
SKU: ITIL 2011 Foundation
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Free PeopleCert ITIL 2011 Foundation Exam Actual Questions

Note: Premium Questions for ITIL 2011 Foundation were last updated On 01-11-2021 (see below)

Question #1

Which areas are NOT measured by process KPIs?

1. Technology

2. Performance

3. Value

4. Compliance

A1, 2 and 3 only

B1, 2 and 4 only

C1, 3 and 4 only

D2, 3 and 4 only

Reveal Solution

Correct Answer: D

Question #2

What does the term ''Wisdom'' represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?

AThe complete collection of all data and data repositories in the organization

BThe knowledge to manage organization processes and people

CThe complete collection of all process management structures in the organization

DThe contextual awareness to provide strong common sense judgement

Reveal Solution

Correct Answer: D

Question #3

Which ITIL process is used to restore normal service operation as quickly as possible?

AService level management

BIncident management

CProblem management

DAvailability management

Reveal Solution

Correct Answer: B

Question #4

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

AContinual service improvement

BService operation

CService strategy

DService design

Reveal Solution

Correct Answer: A

Question #5

Which statement about the known error database (KEDB) is CORRECT?

AIt is maintained by the service desk and updated with the details of each new incident

BIt is a part of the configuration management database (CMDB) and contains workarounds

CIt is maintained by problem management andis used by the service desk to help resolve incidents

DIt is maintained by incident management and contains solutions to be implemented by problem management

Reveal Solution

Correct Answer: C

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PeopleCert ITIL 2011 Foundation Exam Questions

Free PeopleCert ITIL 2011 Foundation Exam Actual Questions

Note: Premium Questions for ITIL 2011 Foundation were last updated On 01-11-2021 (see below)