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PeopleCert ITIL-4-Transition Exam Questions
Status: RETIRED
Exam Name: ITIL 4 Managing Professional Transition
Exam Code:
ITIL-4-Transition
Related Certification(s):
- PeopleCert ITIL Certifications
- PeopleCert ITIL Transition Certifications
Certification Provider: PeopleCert
Number of ITIL-4-Transition practice questions in our database:
61
(updated: 31-07-2024)
Expected ITIL-4-Transition Exam Topics, as suggested by PeopleCert :
- Topic 1: ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
- Topic 2: Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
- Topic 3: Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
- Topic 4: High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.
- Topic 5: Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
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Free PeopleCert ITIL-4-Transition Exam Actual Questions
Note: Premium Questions for ITIL-4-Transition were last updated On 31-07-2024 (see below)
Question #1
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service. Which approach should the organization follow when creating a value stream for this new service?
Correct Answer:
A
Question #2
An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?
Correct Answer:
B
Question #3
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service. Which approach should the organization follow when creating a value stream for this new service?
Correct Answer:
A
Question #4
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?
Correct Answer:
B
Question #5
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