Cyber Monday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Free Preparation Discussions
MENU
PeopleCert ITILSC-OSA Exam Questions
Status: RETIRED
Exam Name: ITIL Service Capability Operational Support and Analysis
Exam Code:
ITILSC-OSA
Related Certification(s): PeopleCert ITIL Certification
Certification Provider: PeopleCert
Actual Exam Duration: 20 Minutes
Number of ITILSC-OSA practice questions in our database:
26
(updated: 11-06-2024)
Expected ITILSC-OSA Exam Topics, as suggested by PeopleCert :
- Topic 1: Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
- Topic 2: The Value To The Business Of OSA Activities/ The Lifecycle Within The OSA Context/ Optimizing Service Operation Performance
- Topic 3: Interpretation And Analysis Of Event Management Principles/ Activities And Operation Including Its Organizational Structure
- Topic 4: The Event Management Process Inclusive Of Its Design Strategy/ The Benefits And Business Value That Can Be Gained From Event Management
- Topic 5: Interpretation And Analysis Of Incident Management Principles/ Activities And Operation Including Its Organizational Structure
- Topic 6: Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
- Topic 7: The Incident Management Process Inclusive Of Its Components/ Interpretation And Analysis Of Request Fulfilment Principles
- Topic 8: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Problem Management Principles
- Topic 9: Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
- Topic 10: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Access Management Principles
- Topic 11: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Service Desk Principles
- Topic 12: The Service Desk Validation Components And Activities/ The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
- Topic 13: Interpretation And Analysis Of OSA Principles/ Inclusive Of Design Strategy, Objectives, Components,Activities
- Topic 14: Roles And Operation Including Its Organizational Structure/ Activities And Operation, As Well As Any Interfaces With Other Processes Or Lifecycle Phases
Disscuss PeopleCert ITILSC-OSA Topics, Questions or Ask Anything Related
Free PeopleCert ITILSC-OSA Exam Actual Questions
Note: Premium Questions for ITILSC-OSA were last updated On 11-06-2024 (see below)
Question #1
There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections.
What kind of actions should the Service Desk analyst take in this instance?
Correct Answer:
B
Question #2
Question #3
Question #4
Which of the following BEST describes the purpose of Event Management?
Correct Answer:
A
Question #5
Unlock Premium ITILSC-OSA Exam Questions with Advanced Practice Test Features:
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
Currently there are no comments in this discussion, be the first to comment!