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PMI Exam PMI-PBA Topic 9 Question 47 Discussion
Actual exam question for
PMI's
PMI-PBA exam
Question #: 47
Topic #: 9
[All PMI-PBA Questions]
Topic #: 9
A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it
with a new product. The client thinks that disruption and short-term loss of productivity is inevitable.
Where can the business analyst best reflect the intangible costs associated with this change?
Suggested Answer:
A
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