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Salesforce Exam Advanced-Administrator Topic 2 Question 84 Discussion

Actual exam question for Salesforce's Salesforce Certified Advanced Administrator exam
Question #: 84
Topic #: 2
[All Salesforce Certified Advanced Administrator Questions]

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

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Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Kiera at May 13, 2024, 07:49 PM

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Elsa
3 months ago
As a former CK admin, I can tell you this is definitely not a Bucket Report. That's for grouping data, not tracking open cases.
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Selma
3 months ago
I'm going with C. Summary Report. Sounds like the perfect way to get a quick, consolidated view of the key metric they're tracking.
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Nohemi
2 months ago
Yeah, I agree. It will give a high-level overview of the accounts with open cases.
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Tegan
2 months ago
I think C too. Summary Report seems like the best option for this.
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Bronwyn
3 months ago
I'm going with C. Summary Report. Sounds like the perfect way to get a quick, consolidated view of the key metric they're tracking.
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Rodrigo
3 months ago
D) Matrix Report
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Tracey
3 months ago
I think a Matrix Report might also work well to show Accounts with Open Cases.
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Ressie
3 months ago
C) Summary Report
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Thurman
3 months ago
I agree, a Summary Report would be the best option for this.
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Sanda
3 months ago
B) Joined Report
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Domitila
3 months ago
A) Bucket Report
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Olive
4 months ago
Haha, good one! If this was a Matrix Report, the sales manager would need a PhD in data visualization to make sense of it. Definitely not that!
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Glory
4 months ago
Hmm, I'm not so sure. A Joined Report would probably be better to combine data from multiple sources, like the account info and the case details.
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Selene
3 months ago
B) Joined Report
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Una
3 months ago
I think a Joined Report would be the best option to show both account info and case details.
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Verda
3 months ago
D) Matrix Report
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Cassi
3 months ago
C) Summary Report
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Catarina
3 months ago
B) Joined Report
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Nobuko
4 months ago
A) Bucket Report
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Daron
4 months ago
I think this is a Summary Report. It sounds like the sales manager wants to see a high-level overview of the accounts with open cases.
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