Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Free Preparation Discussions
MENU
Salesforce Exam ADX-271 Topic 1 Question 39 Discussion
Actual exam question for
Salesforce's
ADX-271 exam
Question #: 39
Topic #: 1
[All ADX-271 Questions]
Topic #: 1
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
Suggested Answer:
A
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.
Currently there are no comments in this discussion, be the first to comment!