Salesforce Exam ADX-271 Topic 4 Question 47 Discussion

Actual exam question for Salesforce's ADX-271 exam

Question #: 47
Topic #: 4

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

APartner Community

BCustomer Identity

CCustomer Community Plus

DCustomer Community

Show Suggested Answer

Suggested Answer: A

This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.

by Willard at Mar 05, 2024, 09:11 PM

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Raina

6 months ago

As a professional, I must say that Customer Identity is the most appropriate choice. The question specifically mentions 'on behalf of UMS customers', so that's the license that aligns best with the requirement.

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Mike

6 months ago

Ooh, this is a tricky one. I'm leaning towards Customer Community Plus, but Customer Identity could work too. Gotta keep those third-party folks on a tight leash, am I right?

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Roosevelt

5 months ago

B) Customer Identity

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Carlene

5 months ago

A) Partner Community

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Lili

6 months ago

Haha, Partner Community? Really? That's like giving the janitor the CEO's login credentials. Customer Community Plus is the clear winner here.

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Elbert

5 months ago

Exactly! Customer Community Plus is the clear winner here.

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Bettina

5 months ago

C) Customer Community Plus

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Deja

5 months ago

Haha, Partner Community? Really? That's like giving the janitor the CEO's login credentials.

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Lettie

5 months ago

A) Partner Community

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Brandon

6 months ago

Customer Identity seems like the most logical choice. It allows the third-party to act on behalf of UMS customers without granting them full community access.

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