Salesforce Exam ARC-801 Topic 2 Question 38 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 38
Topic #: 2

Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.

UC has expressedinterest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.

What should a Solution Architect consider m a potential solution?

ALightning Web Components Calendar Module

BAppointment-Assistant Self Service Scheduling

CSalesforce Scheduler

DStandard Salesforce Asset Calendar

Show Suggested Answer

Suggested Answer: B

Appointment Assistant lets Field Service customers book, confirm, reschedule, or cancel theirupcoming appointments. For Self-Service Scheduling, you only need one license per org assigned to one user. You can also customize the look and feel of your self-service scheduling pages and embed them into your Experience Cloud site.

by Wynell at Sep 17, 2024, 11:19 PM

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Malinda

2 months ago

Salesforce Scheduler is the way to go. Though I have to say, 'Appointment-Assistant' made me chuckle. Sounds like something out of a bad sci-fi movie.

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Lore

2 months ago

The Standard Salesforce Asset Calendar? Come on, that's not going to cut it. UC wants their customers to self-schedule, not use some basic calendar.

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Reyes

2 months ago

Appointment-Assistant Self Service Scheduling? Sounds like a made-up solution. I'd steer clear of that one.

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Shayne

1 months ago

Yeah, that seems like a more reliable option for UC's needs.

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Junita

2 months ago

Maybe we should consider Lightning Web Components Calendar Module instead.

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Deeanna

2 months ago

I agree, Appointment-Assistant Self Service Scheduling does sound sketchy.

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Stefany

2 months ago

I believe Salesforce Scheduler could also be a good choice as it is specifically designed for scheduling tasks and appointments.

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Zita

2 months ago

I'm not sure the Lightning Web Components Calendar Module is robust enough to handle the scheduling needs. Seems a bit basic for this use case.

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Lai

1 months ago

I agree, the Lightning Web Components Calendar Module might not be advanced enough for this specific use case.

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Skye

2 months ago

Salesforce Scheduler might also be worth considering for displaying scheduling options for the next month.

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Adelina

2 months ago

I think Appointment-Assistant Self Service Scheduling could be a good option for allowing customers to self-schedule maintenance work.

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Serina

3 months ago

I agree with France, Appointment-Assistant Self Service Scheduling would be a great option for UC's customers.

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Vilma

3 months ago

I agree, the Salesforce Scheduler is the way to go. It's built-in and will save a lot of time compared to trying to build something custom.

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France

3 months ago

I think the Solution Architect should consider Appointment-Assistant Self Service Scheduling.

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Rebbecca

3 months ago

The Salesforce Scheduler looks like the most comprehensive option. It integrates seamlessly with Field Service and provides self-service scheduling capabilities.

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