Salesforce Exam ARC-801 Topic 5 Question 22 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 22
Topic #: 5

The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.

Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

AGrant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

BGrant access to resellers and partners byproviding Partner Community licenses.

CGrant access to resellers and partners by providing Customer Community licenses.

DGrant access to resellers and partners by providing Customer Community Plus licenses.

Show Suggested Answer

Suggested Answer: B

This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.

by Ettie at Mar 15, 2024, 02:06 PM

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Elliot

5 months ago

That's a good point, but Partner Community licenses would still be more focused on collaboration with external partners.

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Shannon

5 months ago

I think providing Sales Cloud licenses and Service Cloud licenses would offer the most comprehensive solution for UC's needs.

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Rachael

6 months ago

The Partner Community licenses are definitely the solution that aligns best with UC's business model and collaboration needs. It's like a perfect fit, peanut butter and jelly style.

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Lashandra

5 months ago

B) Grant access to resellers and partners by providing Partner Community licenses.

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Cortney

5 months ago

A) Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

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Noel

6 months ago

I see your point, but Partner Community licenses are specifically designed for collaboration with external partners.

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Margret

6 months ago

Ha! Imagine trying to use Sales Cloud licenses for your resellers. Talk about overkill. Partner Community is the way to go, no doubt.

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Janna

6 months ago

Hmm, I'm not sure about the Customer Community licenses. Aren't those more for direct-to-consumer interactions? The Partner Community seems like a better fit here.

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Roosevelt

5 months ago

B) Grant access to resellers and partners by providing Partner Community licenses.

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Alba

5 months ago

A) Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

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Vincenza

6 months ago

But wouldn't Customer Community licenses also work for UC employees, resellers, and service partners?

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Elliot

6 months ago

I agree with Noel, Partner Community licenses would be perfect for better collaboration.

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Noel

6 months ago

I think the best option is to provide Partner Community licenses.

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Sherman

6 months ago

I agree, the Partner Community licenses are the way to go. It'll provide the necessary visibility and communication tools for the indirect sales and service processes.

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Johnetta

6 months ago

B) Grant access to resellers and partners by providing Partner Community licenses.

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Carla

6 months ago

A) Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

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Becky

6 months ago

User 2

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Huey

6 months ago

User 1

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Vesta

7 months ago

I think Customer Community Plus licenses would provide the required visibility for UC employees, resellers, and service partners.

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Rosamond

7 months ago

I believe Customer Community licenses would be a better option for UC.

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Jade

7 months ago

The Partner Community licenses seem like the best solution to facilitate collaboration between UC, resellers, and service partners. It's designed specifically for this use case.

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Thurman

7 months ago

I agree with Sam. Partner Community licenses would be best for collaboration.

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Hildred

7 months ago

I think the solution architect should recommend providing Partner Community licenses.

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