Salesforce Exam ARC-801 Topic 5 Question 24 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 24
Topic #: 5

The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.

Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

AGrant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

BGrant access to resellers and partners byproviding Partner Community licenses.

CGrant access to resellers and partners by providing Customer Community licenses.

DGrant access to resellers and partners by providing Customer Community Plus licenses.

Show Suggested Answer

Suggested Answer: B

This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.

by Colby at Apr 22, 2024, 08:46 PM

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Fanny

6 months ago

True, but Partner Community licenses have more specific functionalities for resellers and service partners.

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Daren

7 months ago

But wouldn't Customer Community licenses be cheaper?

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Kayleigh

7 months ago

I'm going with B. Partner Community is the perfect balance of functionality and cost-effectiveness for UC's needs.

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Krissy

7 months ago

Haha, I bet the solution architect is dreaming of a future where all collaboration happens through a single platform. Good luck with that!

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Aretha

7 months ago

Hmm, I'm not sure. B and D both seem viable, but I'd want to understand the specific requirements and features of each option before making a recommendation.

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Rickie

7 months ago

I agree. Partner Community licenses offer great collaboration features for external partners.

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Hubert

7 months ago

I think B is the best solution. Partner Community licenses seem purpose-built for this.

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Lawrence

7 months ago

D seems like the best choice to me. Customer Community Plus provides a more robust set of features for their partners to access and collaborate on cases.

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Sheron

6 months ago

I agree, Customer Community Plus licenses would definitely enhance collaboration and visibility for UC employees, resellers, and service partners.

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Brittney

6 months ago

D seems like the best choice to me. Customer Community Plus provides a more robust set of features for their partners to access and collaborate on cases.

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Fanny

7 months ago

Yeah, integrating sales and service on one platform is a big move. Any thoughts on the best way?

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Alease

7 months ago

I think option B is the way to go. Partner Community licenses will give them the collaboration and visibility they need without the additional cost of Sales Cloud and Service Cloud licenses.

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