Salesforce Exam B2B Solution Architect Topic 4 Question 28 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 28
Topic #: 4

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

ASOR for Opportunities and System of Intelligence for Orders

BSystem of record (SOP.) for Opportunities and System of Engagement for Orders

CSystem of Engagement for Opportunities and SOR for Orders

DSOR for Opportunities and SOR for Orders

Show Suggested Answer

Suggested Answer: B

In Universal Containers' architecture, Salesforce serves as the System of Record (SOR) for sales data such as Opportunities and Quotes, centralizing sales activities and data management. Orders, once confirmed, transition to the ERP system, where they are processed and fulfilled, making the ERP the SOR for order, invoice, and payment data. This delineation ensures clear data ownership and process efficiency, with Salesforce facilitating customer engagement and sales processes, and the ERP managing financial transactions and fulfillment, in line with best practices for leveraging Salesforce in a multi-system environment.

by Rolland at Mar 21, 2024, 08:16 AM

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Lashawnda

6 months ago

Ah, the age-old debate of SOR vs. SoE. Reminds me of that old IT joke - 'What's the difference between a SOR and a SoE? One's a SOR, the other's a SoE.' Hilarious, I know.

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Lisbeth

5 months ago

C) System of Engagement for Opportunities and SOR for Orders

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Mollie

5 months ago

A) SOR for Opportunities and System of Intelligence for Orders

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Leatha

5 months ago

B) System of record (SOR) for Opportunities and System of Engagement for Orders

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Dierdre

5 months ago

Haha, that joke never gets old!

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Tenesha

5 months ago

A) SOR for Opportunities and System of Intelligence for Orders

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Lorrie

6 months ago

I think using System of Record for both Opportunities and Orders would provide clarity and consistency.

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Leila

6 months ago

You guys are overthinking this. It's clearly D, SOR for both Opportunities and Orders. Keep it simple, right?

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Jeannetta

6 months ago

I agree with User 1, using System of Engagement for Opportunities makes sense.

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Bernadine

6 months ago

Wait, wait, wait. Isn't Salesforce, like, the ultimate system of engagement? I mean, it's all about customer relationships and stuff. So, I'd go with C, System of Engagement for Opportunities and SOR for Orders.

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Alisha

5 months ago

So, C it is. System of Engagement for Opportunities and SOR for Orders.

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Erasmo

5 months ago

Yeah, I agree. And for Orders, we need a System of Record to keep everything organized.

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Herminia

5 months ago

I think Salesforce is more about customer relationships, so System of Engagement for Opportunities makes sense.

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Argelia

5 months ago

I agree, let's go with System of Engagement for Opportunities and SOR for Orders.

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Rosalyn

5 months ago

Yeah, but what about the order data? Shouldn't that be in the System of Record?

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Kent

6 months ago

I think Salesforce is all about customer relationships, so System of Engagement for Opportunities makes sense.

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Rueben

6 months ago

I believe segmenting orders with System of Intelligence would be more suitable.

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Glendora

6 months ago

I think the Solution Architect should segment opportunities with System of Engagement.

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Polly

7 months ago

That makes sense, William. So, the correct answer might actually be A) SOR for Opportunities and System of Intelligence for Orders.

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Darci

7 months ago

Hmm, I'm not sure about that. I think the opportunities should be in the system of engagement, and the orders in the system of record. Isn't that more logical?

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Candra

5 months ago

Hmm, I'm not sure about that. I think the opportunities should be in the system of engagement, and the orders in the system of record. Isn't that more logical?

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Louis

5 months ago

A) SOR for Opportunities and System of Intelligence for Orders

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Enola

5 months ago

Hmm, I'm not sure about that. I think the opportunities should be in the system of engagement, and the orders in the system of record. Isn't that more logical?

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Blondell

6 months ago

A) SOR for Opportunities and System of Intelligence for Orders

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Moon

6 months ago

Hmm, I'm not sure about that. I think the opportunities should be in the system of engagement, and the orders in the system of record. Isn't that more logical?

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Pearline

6 months ago

A) SOR for Opportunities and System of Intelligence for Orders

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William

7 months ago

I see your point, Corazon, but I think having Opportunities as System of Intelligence aligns with how Salesforce is being used as the master for all sales data.

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Gilma

7 months ago

I think the correct answer is B. Salesforce is the system of record for Opportunities, and the ERP is the system of engagement for Orders.

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Chu

6 months ago

Agreed. Proper segmentation is key to a successful digital transformation initiative.

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Armanda

6 months ago

Exactly. It's all about optimizing the use of each system for maximum efficiency.

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Edna

6 months ago

Definitely. It ensures that the right data is in the right place for easy access and analysis.

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Thad

6 months ago

That makes sense. It's important to correctly classify the data in each system.

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Elbert

6 months ago

So, the Solution Architect should segment opportunities as System of Record and orders as System of Engagement.

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Lino

7 months ago

Salesforce is the system of record for Opportunities, and the ERP is the system of engagement for Orders.

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Marylyn

7 months ago

I think the correct answer is B.

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Corazon

7 months ago

I'm not sure about that. Isn't it better to have Opportunities as System of Engagement and Orders as System of Record?

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Polly

7 months ago

I agree with William. Opportunities should be classified as System of Record and Orders as System of Intelligence.

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William

7 months ago

I think the answer is A) SOR for Opportunities and System of Intelligence for Orders.

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