Salesforce Exam B2B Solution Architect Topic 4 Question 41 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 41
Topic #: 4

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

ASOR for Opportunities and System of Intelligence for Orders

BSystem of record (SOP.) for Opportunities and System of Engagement for Orders

CSystem of Engagement for Opportunities and SOR for Orders

DSOR for Opportunities and SOR for Orders

Show Suggested Answer

Suggested Answer: B

In Universal Containers' architecture, Salesforce serves as the System of Record (SOR) for sales data such as Opportunities and Quotes, centralizing sales activities and data management. Orders, once confirmed, transition to the ERP system, where they are processed and fulfilled, making the ERP the SOR for order, invoice, and payment data. This delineation ensures clear data ownership and process efficiency, with Salesforce facilitating customer engagement and sales processes, and the ERP managing financial transactions and fulfillment, in line with best practices for leveraging Salesforce in a multi-system environment.

by Trinidad at Sep 07, 2024, 01:59 PM

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2 months ago

Woah, hold up! Option D is the way to go. Both Opportunities and Orders should be in the System of Record. No need for all this fancy 'Systems of Engagement' mumbo-jumbo.

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Douglass

1 months ago

Exactly, sometimes the simplest solution is the best solution.

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Lorrie

1 months ago

Yeah, it's simpler and more straightforward that way. No need to overcomplicate things.

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Serina

2 months ago

I agree, keeping both Opportunities and Orders in the System of Record makes the most sense.

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3 months ago

I think option B is the correct answer. Salesforce should be the system of record for Opportunities, and the ERP system should be the system of engagement for Orders.

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