Salesforce Exam B2C-Solution-Architect Topic 6 Question 4 Discussion

Actual exam question for Salesforce's B2C-Solution-Architect exam

Question #: 4
Topic #: 6

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.

Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

AAbility to create a B2C storefront using Digital Experiences.

BAbility to de-duplicate and create a single customer identity.

CAbility to allow the agent to see purchase history to support case management

DAbility to have a customer leave a journey when they have an escalated case.

Show Suggested Answer

Suggested Answer: B, C

by Xuan at May 05, 2022, 02:50 PM

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