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Salesforce Exam Certified-Business-Analyst Topic 1 Question 34 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst exam
Question #: 34
Topic #: 1
[All Salesforce Certified Business Analyst Questions]

Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.

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Suggested Answer: B

This answer states that development and QA teams are the intended audience for the user stories written by junior BAs for developing a solution to help UC track and analyze its carbon emission in an effort to meet its new initiatives. Development team is a group of people who are responsible for building, testing, and deploying the solution based on the user stories. QA team is a group of people who are responsible for verifying, validating, and ensuring the quality of the solution based on the user stories. Development and QA teams are the intended audience for the user stories because they need to understand what to build and how to test the solution, and they need to provide feedback or clarification on the user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements


by Elke at Mar 16, 2024, 09:46 AM

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Veronique
3 months ago
Haha, looks like we have a debate on our hands! I just hope the junior BAs remember to write the user stories in a way that even a caveman could understand.
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Eliseo
2 months ago
C) Business user and QA team
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Omer
2 months ago
B) Development and QA teams
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Sunny
2 months ago
A) End user and development team
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Odette
2 months ago
C) Business user and QA team
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Gladys
2 months ago
B) Development and QA teams
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Mattie
3 months ago
A) End user and development team
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Gianna
3 months ago
Yes, involving the business user and QA team in the user stories can help ensure that the final product meets their expectations.
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Vanna
3 months ago
What? No love for the development team? They need to know the user stories too, otherwise how will they implement the case routing correctly?
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Lindsay
3 months ago
In my opinion, the user stories should also consider the needs of the business user and QA team to ensure all requirements are met.
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Susy
3 months ago
I agree with Tamesha. The business users and QA team are the key stakeholders who need to understand the case routing details.
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Zoila
2 months ago
C) Business user and QA team
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Shaquana
2 months ago
B) Development and QA teams
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Nobuko
2 months ago
C) Business user and QA team
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Laurel
3 months ago
A) End user and development team
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Benedict
3 months ago
C) Business user and QA team
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Virgina
3 months ago
B) Development and QA teams
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Elden
3 months ago
A) End user and development team
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Ernest
3 months ago
I agree, without clear details on how case routing should work, it can cause confusion and delays in the project.
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Kip
3 months ago
I think the user stories should be detailed enough for both the end user and development team.
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Tamesha
4 months ago
Hmm, I think the business user and the QA team would be the best audience for the revised user stories. They need to ensure the stories accurately capture the requirements.
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Maricela
3 months ago
That makes sense. They are the key stakeholders who need to understand and validate the requirements.
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Maricela
3 months ago
C) Business user and QA team
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Glendora
4 months ago
Yeah, having a clear understanding for both groups will lead to a successful project implementation.
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Dorian
4 months ago
I think it's important for the user stories to be clear for both end users and the development team.
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Alysa
4 months ago
Who do you think is the intended audience for these user stories?
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Mona
4 months ago
The user stories should definitely be revised for both the end user and the development team. They need to understand the case routing requirements.
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Irving
4 months ago
Yeah, the lead BA asked the junior Bas to revise them for the intended audience.
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Glendora
4 months ago
I can't believe the user stories are missing details.
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