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Salesforce Exam Certified-Business-Analyst Topic 4 Question 37 Discussion

Actual exam question for Salesforce's Salesforce Certified Business Analyst exam
Question #: 37
Topic #: 4
[All Salesforce Certified Business Analyst Questions]

A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

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Suggested Answer: C

This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


by Fausto at Apr 28, 2024, 03:48 PM

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Beatriz
3 months ago
It's important to understand the majority requirement, but also consider the security implications. This is a tricky balancing act.
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Jaclyn
3 months ago
Haha, reminds me of that one time my grandma tried to use her toaster as a phone. I'm sure the product owner will get a kick out of this one!
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Cassandra
2 months ago
B) verify the requirement with the security team.
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Theron
2 months ago
A) Select the requirement used by the majority of the support team.
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Gennie
3 months ago
Definitely need to verify with the security team. Can't have any security loopholes in the new system.
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Devora
2 months ago
A) Select the requirement used by the majority of the support team.
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Devora
2 months ago
C) Bring the requirement to the product owner's attention.
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Devora
3 months ago
B) verify the requirement with the security team.
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Lili
3 months ago
Don't forget option C. The product owner needs to know about all requirements.
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Delisa
4 months ago
I agree with user4. Security should always be involved.
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Claribel
4 months ago
Hmm, seems like we need to cater to both types of users. I hope the BA can find a solution that works for everyone.
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Aretha
3 months ago
B) verify the requirement with the security team.
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Catina
3 months ago
A) Select the requirement used by the majority of the support team.
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Pansy
4 months ago
True, but verifying with the security team, like in option B, might be crucial.
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Chantell
4 months ago
Option A seems logical. They should select the requirement used by most of the team.
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Dominque
4 months ago
Yeah, it's about the BA collecting info on MFA usage.
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An
4 months ago
I think the question is asking about how to handle different login methods.
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