Salesforce Exam Business Analyst Topic 8 Question 32 Discussion

Actual exam question for Salesforce's Business Analyst exam

Question #: 32
Topic #: 8

The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).

Which task should be assigned to the BA?

AConduct user training.

BCreate user training materials.

CSet up users for training.

Show Suggested Answer

Suggested Answer: B

A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/create-user-training-materials

https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics/trailhead-basics-trails

by Jettie at Feb 11, 2024, 02:00 PM

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Larue

6 months ago

Yes, the admin should handle setting up users, while the BA focuses on creating the materials.

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Carissa

6 months ago

But shouldn't the admin be the one to set up users for training?

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Clay

6 months ago

I agree, creating training materials is a key task for the BA.

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Edelmira

6 months ago

I think the BA should create user training materials.

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Jimmie

6 months ago

Setting up users for training should also be considered. The admin can handle this task efficiently.

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Royal

6 months ago

I believe creating user training materials should be assigned to the BA. They can ensure the materials align with the project goals.

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Maile

7 months ago

I'm just hoping the training includes a segment on how to avoid coffee spills on the laptop. That's the real test.

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King

7 months ago

Conducting the actual training is the easy part. The hard work is in designing the materials - that's where the BA can really shine.

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Jacqueline

5 months ago

B) Create user training materials.

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Mozell

6 months ago

C) Set up users for training.

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Huey

6 months ago

B) Create user training materials.

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Johnathon

6 months ago

A) Conduct user training.

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Edison

6 months ago

A) Conduct user training.

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Lera

7 months ago

Setting up users for training seems like a more administrative task. The BA should focus on the content creation.

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Justine

6 months ago

B) Create user training materials.

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Matthew

6 months ago

A) Conduct user training.

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Sarah

7 months ago

I agree, the BA is the best person to develop the training materials. They have the business knowledge to make it relevant and effective.

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Deandrea

7 months ago

I agree with Mickie. The BA is better suited for conducting user training.

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Helga

7 months ago

The BA should create the user training materials. That's the most logical task for them to handle.

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Louann

6 months ago

B) Create user training materials.

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Jaime

6 months ago

B) Create user training materials.

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Chandra

6 months ago

A) Conduct user training.

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Tamekia

7 months ago

A) Conduct user training.

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Mickie

7 months ago

I think the task of conducting user training should be assigned to the BA.

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