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Salesforce Exam Certified-Business-Analyst Topic 8 Question 7 Discussion
Actual exam question for
Salesforce's
Salesforce Certified Business Analyst exam
Question #: 7
Topic #: 8
[All Salesforce Certified Business Analyst Questions]
Topic #: 8
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?
Suggested Answer:
A
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