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Salesforce Exam Strategy Designer Topic 1 Question 1 Discussion

Actual exam question for Salesforce's Strategy Designer exam
Question #: 1
Topic #: 1
[All Strategy Designer Questions]

A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.

What should the strategy designer create to align stakeholders on the most important customer issues'?

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Suggested Answer: B

A journey map is a tool that the strategy designer should create to align stakeholders on the most important customer issues. A journey map is a visual representation of the customer's experience with a product or service, from their perspective. It helps identify the customer's needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps prioritize and address the most critical customer problems or opportunities for improvement. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-journey-mapping-session


by Kristeen at Jul 03, 2023, 01:11 PM

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