Salesforce Exam Strategy Designer Topic 4 Question 31 Discussion

Actual exam question for Salesforce's Strategy Designer exam

Question #: 31
Topic #: 4

[All Strategy Designer Questions]

Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its

market wants and needs to create compelling customer experience. CK's strategy designer

recommends utilizing the Jobs to Be Gone framework.

What are the core principles of the Jobs to Be Gone framework?

ACustomer-centric, Effective Communication, Organizational Strategy, Success Criteria

BCustomer-centric, Values driven, Flexible, Revenue focused

CCustomer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes

Show Suggested Answer

Suggested Answer: C

The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer's specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer's needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success.

by Tu at Sep 11, 2024, 10:44 AM

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Anabel

2 months ago

Wait, is 'Values driven' a real thing? Sounds like a fancy way of saying 'make money'. I'll go with option C.

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Virgilio

2 months ago

Customer-centric, huh? Sounds like they're really putting the user first. That's a great foundation for any e-commerce strategy.

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Francis

1 months ago

Definitely! Putting the customer at the center of the strategy is key for success.

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Shasta

1 months ago

C) Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes

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Odelia

2 months ago

A) Customer-centric, Values driven, Flexible, Revenue focused

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Alecia

2 months ago

Hmm, 'Measurable Outcomes' is a must-have. How else would you know if the customer experience is truly compelling?

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Santos

27 days ago

Measurable Outcomes are definitely crucial for evaluating success.

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Gary

29 days ago

C) Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes

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Junita

1 months ago

B) Customer-centric, Values driven, Flexible, Revenue focused

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Chanel

1 months ago

A) Customer-centric, Effective Communication, Organizational Strategy, Success Criteria

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Izetta

3 months ago

I think option B) Customer-centric, Values driven, Flexible, Revenue focused aligns well with CK's goal of creating compelling customer experience.

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Rikki

3 months ago

I believe the framework should also be flexible to adapt to changing customer preferences.

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Kristine

3 months ago

I agree with Vi, customer-centric approach is crucial for understanding market wants and needs.

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Leanna

3 months ago

I'm intrigued by the 'Stabile Over Time' principle. That suggests the framework is about designing lasting solutions, not just quick fixes.

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Catherin

3 months ago

The Jobs to Be Gone framework seems to focus on understanding the customer's needs and creating a solution-agnostic approach. Option C looks like it captures the key principles.

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Leonie

2 months ago

User 2

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Dexter

3 months ago

User 1

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Vi

3 months ago

I think the core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes.

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