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Salesforce Exam CRT-101 Topic 2 Question 67 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 67
Topic #: 2
[All CRT-101 Questions]

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.

How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

Show Suggested Answer Hide Answer
Suggested Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


by Lizbeth at Mar 07, 2024, 07:59 PM

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Jean
6 months ago
As an agent, I'd appreciate if the system could just automatically handle the condo-specific steps. B) seems like the way to go for that.
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Idella
6 months ago
Haha, I bet the homeowners' association is going to have a field day reviewing all those open house requests! C) sounds the most straightforward to implement.
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Evangelina
5 months ago
I agree, C) does seem like the most efficient option.
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Carol
5 months ago
C) Create one page layout. Use business processes to ensure the proper status picklist values display.
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Stephanie
5 months ago
A) Create one page layout. Use record types to ensure the proper status picklist values display.
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Ranee
6 months ago
I agree, C) does sound like the most straightforward option.
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Sabra
6 months ago
C) Create one page layout. Use business processes to ensure the proper status picklist values display.
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Vonda
6 months ago
A) Create one page layout. Use record types to ensure the proper status picklist values display.
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Arminda
7 months ago
I like the idea of having separate page layouts for houses and condos. That way you can really tailor the fields and picklist options to what's relevant for each type of property.
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Bulah
6 months ago
B) That sounds like a good idea. It would definitely make it easier to manage the different types of properties.
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Lajuana
6 months ago
Using record types to display the appropriate picklist values sounds like a good solution to ensure the extra steps only appear for condominium open house records.
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Lajuana
6 months ago
I agree, having separate page layouts would make it easier to manage the different requirements for houses and condos.
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Danica
6 months ago
A) Create one page layout. Use record types to ensure the proper status picklist values display.
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Francesco
7 months ago
Option C might be a good choice because having one page layout can make it easier for users to navigate and ensure the proper values are displayed.
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Billye
7 months ago
B) makes the most sense to me. Using record types and business processes to manage the different steps for houses and condos seems like the cleanest approach.
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Krissy
6 months ago
B) makes the most sense to me. Using record types and business processes to manage the different steps for houses and condos seems like the cleanest approach.
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Walker
6 months ago
I agree, having separate page layouts for houses and condos will make it easier for agents to follow the correct steps.
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Lawanda
6 months ago
B) Create two page layouts. Use business processes and record types to display the appropriate picklist values.
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Regenia
6 months ago
B) makes the most sense to me. Using record types and business processes to manage the different steps for houses and condos seems like the cleanest approach.
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Maybelle
6 months ago
A) Create one page layout. Use record types to ensure the proper status picklist values display.
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Ezekiel
7 months ago
I think Option B would work better because it involves both business processes and record types, which can streamline the process more efficiently.
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Rosalind
7 months ago
Option A seems like the best option because it specifically mentions using record types for displaying the proper values.
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