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Salesforce Exam CRT-211 Topic 3 Question 95 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 95
Topic #: 3
[All CRT-211 Questions]

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

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Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Lang at Jul 12, 2024, 01:47 PM

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Alfred
1 months ago
That's a good point, Jennifer. Matrix Report could work too.
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Jennifer
1 months ago
I think it could also be D) Matrix Report, as it can show data in a grid format.
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Barbra
1 months ago
Haha, I bet the sales manager is just hoping the admin can whip up this report in like, 5 minutes. Good luck with that!
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Susana
11 days ago
A) Bucket Report
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Stefania
1 months ago
I agree with Alfred. A Summary Report makes sense to track open cases.
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Alfred
1 months ago
I think the report type would be C) Summary Report.
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Martha
2 months ago
Hmm, I'm not so sure. I was thinking it might be a Joined Report, since the admin would need to combine data from different sources to get the account and open case information.
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Truman
1 months ago
C) Summary Report
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Norah
1 months ago
B) Joined Report
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Helaine
1 months ago
A) Bucket Report
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Catarina
2 months ago
I think the correct answer is C) Summary Report. It sounds like the sales manager wants a report that summarizes the number of open cases for each account, which is what a Summary Report does.
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Tracie
1 months ago
Yes, a Summary Report would provide a clear overview of the open cases for each account.
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Deandrea
1 months ago
I agree, a Summary Report would be the best option for this scenario.
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