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Salesforce Exam CRT-211 Topic 3 Question 97 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 97
Topic #: 3
[All CRT-211 Questions]

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

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Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Kenda at Aug 26, 2024, 07:33 PM

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Yuette
2 days ago
Haha, Sabine, you crack me up. But seriously, Summary Report is the way to go. Gotta keep those accounts happy!
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Sabine
3 days ago
Hold on, is there an 'All of the above' option? Because I'm feeling a bit indecisive here.
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Sean
5 days ago
Yeah, I agree. Summary Report all the way. Gotta love those clear and concise reports, am I right?
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Jamal
5 days ago
I think the report type would be C) Summary Report.
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Evangelina
7 days ago
Ah, I was leaning towards a Matrix Report, but now that I think about it, a Summary Report makes more sense here. Nice one!
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Justine
18 days ago
Hmm, I think this is a Summary Report. It's showing the accounts with open cases, which is a summarized view of the data.
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James
2 days ago
I think a Summary Report is the most appropriate report type for this situation.
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Marget
6 days ago
Yes, a Summary Report would be the best option to show the Accounts with Open Cases.
upvoted 0 times
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Percy
11 days ago
I agree, a Summary Report makes sense for this scenario.
upvoted 0 times
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