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Salesforce Exam CRT-211 Topic 4 Question 82 Discussion

Actual exam question for Salesforce's CRT-211 exam
Question #: 82
Topic #: 4
[All CRT-211 Questions]

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

Show Suggested Answer Hide Answer
Suggested Answer: B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5


by Leonora at Jan 22, 2024, 07:15 PM

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Whitley
6 months ago
I don't know, but I'm pretty sure it's not A) Bucket Report. That's for grouping data, not showing the actual number of open cases per account.
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Theron
6 months ago
This is easy! The answer has to be C) Summary Report. It's the perfect way to get a high-level view of the accounts and their open cases.
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Kattie
6 months ago
Hmm, I'm not sure. The question mentions tracking 'how many open cases an account has', so I'm leaning towards B) Joined Report. That would let you combine the account and open case data into one report.
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Shawn
5 months ago
I agree with you, C) Summary Report seems like the best option to show the Accounts with Open Cases.
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Mattie
5 months ago
I think it might be C) Summary Report. It sounds like it would summarize the number of open cases for each account.
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Wilda
5 months ago
I agree with you, C) Summary Report seems like the best option to show the Accounts with Open Cases.
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Harrison
5 months ago
I think it might be C) Summary Report. It sounds like it would summarize the number of open cases for each account.
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Pansy
6 months ago
D) Matrix Report seems more appropriate to me. The accounts could be on the rows and the open cases on the columns, giving a matrix-like view of the data.
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Tanesha
5 months ago
D) Matrix Report seems more appropriate to me. The accounts could be on the rows and the open cases on the columns, giving a matrix-like view of the data.
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Judy
5 months ago
D) Matrix Report
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Clarinda
5 months ago
C) Summary Report
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Carmelina
5 months ago
B) Joined Report
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Nadine
6 months ago
A) Bucket Report
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Berry
6 months ago
I think the correct answer is C) Summary Report. This type of report would show the accounts and the number of open cases for each account, which is exactly what the sales manager is looking for.
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Verda
6 months ago
That makes sense, it would provide a clear overview of the accounts with open cases.
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Sharmaine
6 months ago
Yes, a Summary Report would be the best choice for this scenario.
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Patria
6 months ago
Yes, a Summary Report would provide a clear overview of the accounts and their open cases.
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Nieves
6 months ago
I think the correct answer is C) Summary Report.
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Eliseo
6 months ago
I agree, a Summary Report would be the best option to show the accounts with open cases.
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