Salesforce Exam CRT-211 Topic 7 Question 104 Discussion

Actual exam question for Salesforce's CRT-211 exam

Question #: 104
Topic #: 7

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

AThe old workflow rules are still active and impacting routing.

BThe flow precedes assignment rules; workflow rules are after assignment rules.

CAssignment rules no longer reference the correct fields.

DMultiple automation tools have been used and the automation is executed in a different order.

Show Suggested Answer

Suggested Answer: D

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

by Cristina at Oct 24, 2024, 10:15 AM

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Phung

1 months ago

Haha, I bet the administrator is wishing they had a crystal ball to foresee these issues. Gotta love technology, am I right?

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Nelida

1 months ago

D sounds plausible. With multiple automation tools in play, the order of execution could be causing the unexpected routing.

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2 months ago

I think the answer is C. The assignment rules must not be referencing the correct fields anymore after the changes.

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Carmelina

6 days ago

D) Multiple automation tools have been used and the automation is executed in a different order.

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Antonio

7 days ago

B) The flow precedes assignment rules; workflow rules are after assignment rules.

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Freeman

22 days ago

C) Assignment rules no longer reference the correct fields.

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Lilli

1 months ago

A) The old workflow rules are still active and impacting routing.

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Talia

2 months ago

I think the cause could be that the old workflow rules are still active.

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