Salesforce Exam CRT-251 Topic 19 Question 91 Discussion

Actual exam question for Salesforce's CRT-251 exam

Question #: 91
Topic #: 19

How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

AEstablish KPIs for end MTV.

BObserve end users.

CDemo Sales Cloud to end users.

Show Suggested Answer

Suggested Answer: B

During the Discovery phase, observing end users helps consultants understand how users interact with the current system, identify pain points, and determine which capabilities of a Sales Cloud implementation are required. By directly observing the workflow and usage patterns, consultants can gather valuable insights into user needs and requirements, ensuring that the implementation aligns with actual business processes.

Discovery Phase Best Practices

Understanding User Needs through Observation

by Kenneth at Aug 02, 2024, 11:02 PM

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Man

1 days ago

I'm torn between B and C. Observing the users is important, but a demo might be more engaging and interactive. Hmm, tough choice!

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Harrison

3 days ago

Demoing Sales Cloud to end users can also help in identifying necessary capabilities.

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Pamela

11 days ago

I'd have to go with C. Demoing the Sales Cloud to the end users will give them a better understanding of the capabilities and help identify their requirements.

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Cortney

2 days ago

User 1: I think observing end users is important too.

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Queenie

18 days ago

I agree with Rolland. End users' feedback is key in understanding their needs.

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Rolland

1 months ago

I think observing end users is crucial to determine required capabilities.

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Leigha

1 months ago

Option B seems like the most logical choice to me. Observing the end users and understanding their current workflow and pain points is crucial during the Discovery phase.

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