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Salesforce Exam CRT-261 Topic 11 Question 81 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 81
Topic #: 11

[All CRT-261 Questions]

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.

What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

AFlow with notifications

BReports and dashboards

CApproval process

Show Suggested Answer

Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.

by Lashawnda at Jul 17, 2024, 09:01 AM

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Candida

4 months ago

Approval process is the way to go. Unless you want your knowledge base to be a comedy goldmine of 'how not to' articles.

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Amos

3 months ago

Agreed, we definitely don't want a knowledge base full of low-quality articles.

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Shawnee

4 months ago

Approval process

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Veronika

4 months ago

Approval process is the way to go. It may slow things down, but it's better than having a knowledge base full of junk articles.

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Aleshia

4 months ago

Flow with notifications? What is this, a kindergarten class? Approval process is the adult solution we need here.

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Glenn

3 months ago

Flow with notifications might be too lenient. We need a stricter process like an approval workflow.

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Josefa

4 months ago

I agree, an approval process will help maintain the standard of our knowledge base.

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Jacquline

4 months ago

Approval process is definitely the way to go. We need to ensure only high-quality articles are published.

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Dulce

4 months ago

Reports and dashboards could also be useful in monitoring article quality.

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Ria

4 months ago

I see your point, Hector. However, an approval process provides a more structured approach to vetting.

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Hector

4 months ago

But wouldn't a flow with notifications be more efficient in vetting articles?

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Dulce

5 months ago

I agree with Ria. An approval process would help maintain article quality.

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Ria

5 months ago

I think we should recommend an approval process.

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Refugia

5 months ago

Reports and dashboards? Really? That's like trying to polish a turd. Approval process is the way to go, folks.

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Tandra

5 months ago

Definitely go with the approval process. It's the only way to ensure quality articles and maintain CK's reputation.

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Tequila

4 months ago

Definitely go with the approval process. It's the only way to ensure quality articles and maintain CK's reputation.

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Allene

4 months ago

C) Approval process

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Nan

4 months ago

B) Reports and dashboards

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Margurite

5 months ago

A) Flow with notifications

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