Cyber Monday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

- Free Preparation Discussions

Salesforce Exam CRT-261 Topic 18 Question 85 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 85
Topic #: 18

[All CRT-261 Questions]

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.

Management would like to provide a method for service agents to handle duplicates and delete one of the cases.

Which action should a consultant recommend?

AEnable Case Merge.

BSet up duplicate rules on Case.

CCreate an autolaunched Flow,

Show Suggested Answer

Suggested Answer: A

To address the issue of duplicate cases from the same customers in different channels, enabling the Case Merge feature is recommended. This allows service agents to easily identify and merge duplicate cases, ensuring a consolidated view of customer issues and preventing redundant work.

by Florencia at Sep 14, 2024, 09:16 PM

Limited Time Offer

25%

Off

Get Premium CRT-261 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Aja

2 months ago

Just delete the cases, problem solved! But I guess the 'management' might frown upon that approach...

upvoted 0 times

...

Micaela

2 months ago

Hmm, I'm feeling the Flow idea. Gotta love a good automation, am I right?

upvoted 0 times

...

Mariann

2 months ago

Why not automate it with a Flow? Let the system handle the duplicates and free up the agents' time!

upvoted 0 times

...

Genevieve

2 months ago

Nah, I'd go with the duplicate rules on Case. Keep everything nice and organized, you know?

upvoted 0 times

Rodrigo

1 months ago

C) Create an autolaunched Flow.

upvoted 0 times

...

Lili

1 months ago

B) Set up duplicate rules on Case.

upvoted 0 times

...

Stevie

1 months ago

A) Enable Case Merge.

upvoted 0 times

...

...

Tamra

2 months ago

Ooh, Case Merge sounds like the way to go! Simplify that duplicate case mess for the agents!

upvoted 0 times

Callie

1 months ago

C) Create an autolaunched Flow.

upvoted 0 times

...

Eleni

2 months ago

B) Set up duplicate rules on Case.

upvoted 0 times

...

Alica

2 months ago

A) Enable Case Merge.

upvoted 0 times

...

...

Keneth

2 months ago

I disagree, I think creating an autolaunched Flow would be more efficient in handling duplicate cases.

upvoted 0 times

...

Joanne

3 months ago

I agree with Richelle, enabling Case Merge would be the best option.

upvoted 0 times

...

Richelle

3 months ago

I think we should enable Case Merge to handle duplicates.

upvoted 0 times

...

az-700 pass4success az-104 200-301 200-201 cissp 350-401 350-201 350-501 350-601 350-801 350-901 az-720 az-305 pl-300

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77