Salesforce Exam CRT-261 Topic 2 Question 67 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 67
Topic #: 2

Cloud Kicks uses Social Customer Service to create and respond to customer cases After closing a case, service agents are seeing duplicate cases the customer makes a new social post.

What should a consultant recommend?

AChange the Run Apex As User to a service agent profile.

BIn Inbound Setting, set Enable Case Reopen to 3 days.

CEstablish Duplicate Rules to find similar cases.

DConfigure a Macro to close the duplicate case

Show Suggested Answer

Suggested Answer: C

by Jutta at Dec 21, 2023, 12:39 AM

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