Salesforce Exam CRT-261 Topic 3 Question 44 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 44
Topic #: 3

Cloud Kicks has millions of customers. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record.

A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to-Case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience.

What is the recommended method to consistently capture new caller details?

AUse a global quick action to capture details.

BUse an auto-launched flow to capture details.

CUse a new customer Path on Contact to capture details.

DUse Open CTI with Pop to flow to capture details.

Show Suggested Answer

Suggested Answer: B

by Tonette at Aug 01, 2022, 06:03 PM

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