Salesforce Exam CRT-261 Topic 4 Question 19 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 19
Topic #: 4

Customer Support Agents are frustrated with how they interact with their current case management solution and have asked for a more streamlined way to manage and view cases.

Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases, and communicate with customers?

AConfigure the Case highlights panel

BAdd a Visualforce page to the Case layout

CCreate Salesforce Classic Quick Action

DConfigure Case Feed page layouts

Show Suggested Answer

Suggested Answer: D

by Reena at May 06, 2022, 03:58 AM

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