Salesforce Exam CRT-261 Topic 4 Question 37 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 37
Topic #: 4

Universal Containers implemented Salesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

ACreate a report that display the # of articles searched during the past 2 months

BReport displays # of articles associated to data categories during past 2 months

CReport that displays # of cases with articles attached during the past 2 months

DReport that displays # of new articles created during the past 2 months

Show Suggested Answer

Suggested Answer: A, C

by Novella at May 04, 2022, 08:38 PM

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