Salesforce Exam CRT-261 Topic 4 Question 79 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 79
Topic #: 4

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.

What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

AFlow with notifications

BReports and dashboards

CApproval process

Show Suggested Answer

Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.

by Xochitl at Jun 30, 2024, 11:51 AM

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Thomasena

4 months ago

Approval process? What is this, the Spanish Inquisition? Let's keep it modern and agile with those notifications, yo.

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Talia

3 months ago

Yeah, notifications would definitely help keep things moving efficiently.

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Sherita

3 months ago

Let's keep it modern and agile with those notifications, yo.

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Lakeesha

4 months ago

Approval process? What is this, the Spanish Inquisition?

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Germaine

4 months ago

I'm all about that reports and dashboards life. Data doesn't lie, and it'll keep those pesky service agents honest.

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Yun

4 months ago

Approval process? More like 'approval paralysis'. Let's go with the flow and let those creative juices flow!

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Emelda

4 months ago

Approval process all the way. Gotta keep those service agents in check before they unleash their inner Shakespeare on the knowledge base.

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Ligia

3 months ago

Approval process all the way. Gotta keep those service agents in check before they unleash their inner Shakespeare on the knowledge base.

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Marjory

4 months ago

C) Approval process

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James

4 months ago

B) Reports and dashboards

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Hildegarde

4 months ago

A) Flow with notifications

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Kati

5 months ago

I see your point, Ona. Flow with notifications could provide real-time feedback to agents creating articles.

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Ona

5 months ago

But wouldn't a flow with notifications be more efficient in vetting articles?

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In

5 months ago

I agree with Sharmaine. An approval process would help maintain article quality.

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Susy

5 months ago

Reports and dashboards? That's so 2010. Workflow with notifications is where it's at, my friend.

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Wava

3 months ago

Reports and dashboards are outdated, workflow with notifications is the best option.

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Floyd

4 months ago

Flow with notifications is more efficient.

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Hobert

4 months ago

Approval process is the way to go.

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Dorathy

4 months ago

Workflow with notifications can help in quickly identifying and addressing low-quality articles.

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Teri

4 months ago

I agree, reports and dashboards may not be as efficient in this case.

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Letha

4 months ago

Approval process would be more effective in maintaining article quality.

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Claudia

5 months ago

I think the approval process is the way to go. Can't have a wild west of article creation, gotta keep quality high!

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Keshia

4 months ago

Let's go with the approval process then.

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Miles

5 months ago

Yeah, we can't have low-quality articles flooding the knowledge base.

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Colton

5 months ago

Approval process sounds good to me.

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Stevie

5 months ago

I agree, we need to maintain quality.

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Sharmaine

6 months ago

I think we should recommend an approval process.

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