Salesforce Exam CRT-261 Topic 9 Question 80 Discussion

Actual exam question for Salesforce's CRT-261 exam

Question #: 80
Topic #: 9

Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit support requests instead of calling the customer service center. The product owner has asked the consultant to create the implementation plan and research solutions.

What should the consultant do before creating an implementation plan?

AReview Service Setup Assistant for Web-to-Case.

BReview guidelines and limits for Web-to-Case.

CReview Einstein Conversation Mining for Web-to-Case.

Show Suggested Answer

Suggested Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.

by Judy at Jul 09, 2024, 12:30 AM

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Luann

4 months ago

B) Review guidelines and limits for Web-to-Case. Can't wait to see how many loopholes I can find in those guidelines.

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Shawn

3 months ago

B) Review guidelines and limits for Web-to-Case. Sounds interesting, I love finding loopholes.

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Javier

4 months ago

A) Review Service Setup Assistant for Web-to-Case.

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Fanny

4 months ago

C) Review Einstein Conversation Mining for Web-to-Case. Ooh, fancy AI-powered support? Sign me up!

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Jesus

4 months ago

A) Review Service Setup Assistant for Web-to-Case. Why reinvent the wheel when there's a handy tool to help with setup?

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Cristal

4 months ago

I think both options are important, but I would prioritize reviewing Service Setup Assistant first.

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Larae

4 months ago

I agree, B is the way to go. Gotta know the rules before you can break 'em, right?

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Dalene

4 months ago

Agreed, understanding the guidelines will help us plan the implementation effectively.

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Lynelle

4 months ago

Definitely, it's important to know the rules before we start implementing.

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Renay

4 months ago

I think we should review guidelines and limits for Web-to-Case.

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Xenia

4 months ago

I believe reviewing guidelines and limits for Web-to-Case is also crucial for the implementation plan.

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Bettina

4 months ago

B) Review guidelines and limits for Web-to-Case. This seems like the most logical first step to ensure the implementation aligns with the platform's capabilities.

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