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Salesforce Exam CRT-271 Topic 1 Question 19 Discussion
Actual exam question for
Salesforce's
CRT-271 exam
Question #: 19
Topic #: 1
[All CRT-271 Questions]
Topic #: 1
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:
Suggested Answer:
B, D
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