Salesforce Exam CRT-271 Topic 1 Question 19 Discussion

Actual exam question for Salesforce's CRT-271 exam

Question #: 19
Topic #: 1

Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.

Which two features should the Administrator enable to meet this requirement?

Choose 2 answers

Select one or more of the following:

AEmail templates

BWeb-to-case

CQuestion-to-case

DGuest Access to the Support API

Show Suggested Answer

Suggested Answer: B, D

by Carma at May 04, 2022, 10:12 PM

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