Salesforce Exam CRT-403 Topic 3 Question 51 Discussion

Actual exam question for Salesforce's CRT-403 exam

Question #: 51
Topic #: 3

[All CRT-403 Questions]

A sales manager has noticed that reps continue to input contacts directly in

their phone instead of adding them to Salesforce.

What should an app builder recommend to ensure the data makes it into Salesforce?

AEnable in-app notifications every time a contact is created.

BAllow Salesforce to import Contacts from mobile device Contact lists.

CEnable offline create, edit, and delete in Salesforce for Android and iOS.

DAllow users to relate a contact to multiple accounts.

Show Suggested Answer

Suggested Answer: C

To ensure sales reps input contacts into Salesforce rather than their personal devices:

C . Enable offline create, edit, and delete in Salesforce for Android and iOS. This feature allows sales reps to enter contact information directly into the Salesforce Mobile App even when they are offline, which syncs back to Salesforce once connectivity is restored.

Steps to enable offline capabilities:

Navigate to Setup Mobile Administration Salesforce Mobile App Offline Settings.

Configure offline settings to allow for creating, editing, and deleting records.

Ensure that the Contact object is available for offline access.

This functionality encourages reps to use Salesforce directly by mitigating connectivity constraints.

For implementation details, refer to Salesforce Mobile App Offline.

by Tamar at Sep 13, 2024, 09:39 AM

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Venita

2 months ago

As a sales rep, I can definitely relate to the struggle of keeping Salesforce updated. Option C is my pick - it's the most practical solution.

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Roy

1 months ago

Absolutely, it's all about making it as easy as possible for reps to keep Salesforce updated with accurate data.

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Allene

1 months ago

I think enabling offline capabilities in Salesforce would definitely encourage reps to input contacts directly into the system.

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Anisha

2 months ago

I agree, having the ability to create, edit, and delete contacts in Salesforce on the go is a game changer.

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Alesia

2 months ago

Option C is definitely the way to go. It's so much easier to update contacts offline.

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Darci

2 months ago

I see your points, but I think option B is the most efficient. It simplifies the process by importing contacts.

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Leonora

2 months ago

Haha, relating contacts to multiple accounts? That's a recipe for chaos! I'll go with C, keep it simple and efficient.

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Rosenda

3 months ago

Option A is interesting, but those constant notifications might get a little annoying. I'd prefer a more seamless approach.

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Denna

2 months ago

That's a good point, it would definitely make it easier for reps to input contacts into Salesforce.

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Alba

2 months ago

I think allowing Salesforce to import contacts from mobile devices would be more seamless.

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Deeann

2 months ago

I agree, constant notifications can be distracting.

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Madalyn

3 months ago

Ooh, I like the sound of option B! Integrating mobile contacts with Salesforce seems like a straightforward solution.

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Theola

3 months ago

I disagree, I believe option C is more practical. It allows offline access to Salesforce.

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Nana

3 months ago

Hmm, I think option C is the way to go. Offline capabilities are crucial for maintaining data integrity when reps are on the move.

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Devon

1 months ago

I think having the ability to relate a contact to multiple accounts would be really useful for our team.

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Mauricio

2 months ago

But what about option A? Wouldn't in-app notifications help remind reps to add contacts to Salesforce?

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Francine

2 months ago

I agree, having offline capabilities is important for ensuring data accuracy.

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Marion

2 months ago

Option C sounds like a good idea. Reps can still input contacts even without internet.

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Gladys

3 months ago

I think option A is the best choice. It will remind reps to input contacts in Salesforce.

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