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Salesforce Exam CRT-403 Topic 3 Question 55 Discussion
Topic #: 3
Ursa Major Solar (UMS) uses Cases to track customer complaints, an Issue__c object to represent known problems with its solar panels, and a
Case_Issue__c junction object to relate known problems to customer complaints.
Periodically, UMS conducts audits which require the auditing users to view Case _Issue__c records.
Which access levels must be configured to allow UMS users to access Case _Issue_c records?
To ensure auditing users can access records in the Case_Issue__c junction object, the correct data permissions on related records must be established:
D . Read-Only access on Case and Issue__c. Users need read-only access to both Case and Issue__c objects to view associated Case_Issue__c junction object records properly. This is because access to junction object records in Salesforce is determined by the user's access levels to the parent records in a relationship.
Steps to configure access:
Navigate to Setup Profiles or Permission Sets.
Select the profile or permission set of the auditing users.
Under Object Settings, adjust the permissions for Case and Issue__c to at least 'Read-Only'.
Ensure that users have visibility to the Case_Issue__c object itself.
This configuration allows users to view the details of cases and issues as they audit the junction object records.
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