Salesforce Exam CRT-450 Topic 6 Question 66 Discussion

Actual exam question for Salesforce's CRT-450 exam

Question #: 66
Topic #: 6

A credit card company needs to implement the functionality for a service agent to process damaged or stolen credit cards. When the customers call in, the service agent must gather many pieces of information. A developer is tasked to implement this functionality.

What should the developer use to satisfy this requirement in the most efficient manner?

AScreen-based flow

BLightning Component

CApproval process

DApex trigger

Show Suggested Answer

Suggested Answer: A

The requirement is for service agents to gather many pieces of information when processing damaged or stolen credit cards.

Option A: Screen-based Flow

Correct Answer.

A Screen Flow allows developers to build guided, interactive forms that collect information from users.

Flows can have multiple screens, validation rules, and branching logic.

They can be created declaratively without code, making them efficient to implement.

Benefits:

Efficient Development: No need for code.

User-Friendly: Provides a step-by-step interface.

Maintainable: Easy to update as requirements change.

Building a custom Lightning Component requires development effort.

For simple data collection, a Flow is more efficient.

Option C: Approval Process

Incorrect.

Approval Processes are used for routing records for approval, not for gathering information from users.

Option D: Apex Trigger

Incorrect.

Triggers run in the background and are not used for interactive user interfaces.

Conclusion:

The most efficient way to satisfy the requirement is to use a Screen-based Flow, which is Option A.

Build a Flow

Screen Flows

Incorrect Options:

Option B: Lightning Component

*Possible but Less Efficient.

by Felicidad at Oct 20, 2024, 09:05 PM

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Ruby

1 months ago

I'd go with the screen-based flow. It's tailor-made for this kind of task, and the service agents will love the straightforward user experience.

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Kris

12 days ago

C: I think Approval process might be too complex for this task, we need something more straightforward like the screen-based flow.

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Gracia

17 days ago

B: Lightning Component could also be a good option for a more customized and interactive user interface.

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Cathrine

23 days ago

A: I agree, the screen-based flow would make it easy for service agents to gather all the necessary information.

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Verlene

1 months ago

Apex trigger? Really? That's way too complex for this use case. Developers need to keep it simple, stupid!

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Gladis

1 months ago

Haha, an Approval process? Are they going to get the CEO's approval for every damaged card? That's a bit excessive.

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Margo

1 months ago

I'm not sure a Lightning Component is the best choice here. It seems like overkill for a simple credit card processing task.

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Hana

1 months ago

I agree with Quiana. Lightning Component would provide a user-friendly interface for the service agent to gather information efficiently.

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Gabriele

1 months ago

A screen-based flow would be the most efficient way to handle this requirement. It allows the service agent to easily navigate through the various steps and collect the necessary information.

upvoted 0 times