Salesforce Exam CRT-550 Topic 5 Question 90 Discussion

Actual exam question for Salesforce's CRT-550 exam

Question #: 90
Topic #: 5

Northern Trail Outfitters (NTO) wants to use Case data from Service Cloud as part of their current email messaging campaign. They want to import cases that indicate the customer wants someone to contact them after the case is closed. NTO tracks cases with a checkbox field called "Contact Me".

ACreate data extensions in Marketing Cloud and import the data from Service Cloud using Journey Builder.

BUse Salesforce Data Extensions and Filter Activities in Automation Studio to import and filter the data.

CUse Synchronized Data Extensions on the Case Object with a Boolean filter on the Contact Me field.

DCreate Reports in Salesforce filtered by Contact Me equal to True and import using the Import word.

Show Suggested Answer

Suggested Answer: C

by Aja at Jun 21, 2024, 06:41 AM

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Tandra

5 months ago

I would go with option B as well, it seems like the most logical choice.

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Cyndy

5 months ago

I believe option C is the most accurate method to use.

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Yuette

5 months ago

I prefer option B because it seems more efficient.

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Shalon

5 months ago

I think option A sounds like the best approach.

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Tawanna

5 months ago

Journey Builder, huh? Sounds like a fun adventure to me. I'm down for option A!

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Vesta

5 months ago

Haha, the 'Contact Me' field is like the 'I'm feeling lucky' button of customer service. Let's hope it actually works!

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Magda

5 months ago

Reports in Salesforce? That seems like a lot of extra work. Why not just use the data from Service Cloud directly?

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Reyes

4 months ago

Reports in Salesforce? That seems like a lot of extra work. Why not just use the data from Service Cloud directly?

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Stacey

4 months ago

C) Use Synchronized Data Extensions on the Case Object with a Boolean filter on the Contact Me field.

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Shannon

4 months ago

B) Use Salesforce Data Extensions and Filter Activities in Automation Studio to import and filter the data.

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Gerald

4 months ago

A) Create data extensions in Marketing Cloud and import the data from Service Cloud using Journey Builder.

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Caitlin

6 months ago

I like the idea of using Automation Studio to import and filter the data. That way, you can set it and forget it.

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Emogene

5 months ago

B) Use Salesforce Data Extensions and Filter Activities in Automation Studio to import and filter the data.

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Rutha

5 months ago

A) Create data extensions in Marketing Cloud and import the data from Service Cloud using Journey Builder.

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Inocencia

6 months ago

Option C looks like the most straightforward way to get the data from Service Cloud into Marketing Cloud. Synchronized Data Extensions are super convenient.

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Roxanne

5 months ago

I've used Synchronized Data Extensions before and they really do make data integration between Salesforce and Marketing Cloud seamless.

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Nguyet

5 months ago

It definitely simplifies the process and ensures that only the relevant data is imported into Marketing Cloud.

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Adelina

5 months ago

I agree, using Synchronized Data Extensions on the Case Object with a Boolean filter on the Contact Me field seems like the best option.

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