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Salesforce Exam Data-Architect Topic 2 Question 30 Discussion

Actual exam question for Salesforce's Salesforce Certified Data Architect exam
Question #: 30
Topic #: 2
[All Salesforce Certified Data Architect Questions]

Universal Containers (UC) has 50 million customers and stores customer order history on an ERP system. UC also uses Salesforce to manage opportunities and customer support.

In order to provide seamless customer support, UC would like to see the customer's order history when viewing the customer record during a sales or support call.

What should a data architect do in order to provide this functionality, while preserving the user experience?

Show Suggested Answer Hide Answer
Suggested Answer: B

According to Trailhead2, Salesforce Connect is a feature that allows administrators to integrate external data sources with Salesforce without copying or synchronizing the data. Salesforce Connect can use external objects to display the external data in Salesforce as if it were stored in Salesforce objects, enabling seamless user experience and real-time access. Option B is the correct answer because it suggests using Salesforce Connect and an external object to display the order history in Salesforce. Option A is incorrect because using an Apex callout to populate a text area field for displaying the order history can be inefficient and unreliable, as it requires making an HTTP request for each customer record and storing the order history as unstructured text. Option C is incorrect because importing the order history into a custom Salesforce object, update nightly can consume a lot of storage space and cause data latency, as the order history may change more frequently than once a night. Option D is incorrect because embedding the ERP system in an iframe and displaying on a custom tab can degrade the user experience and security, as it requires switching between tabs and authenticating with another system.


by Garry at Feb 07, 2024, 07:23 AM

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Flo
2 months ago
Haha, imagine the cusSoner's face if you just showed them an iframe of the ERP system. 'Sorry, sir, here's the order history... in another window!'
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Shawnda
2 months ago
D) Embedding the ERP system in an iframe? That's just going to clutter the user interface and create a poor experience.
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Shawna
1 months ago
B) I agree, that would provide a seamless experience for the user.
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Rosalia
1 months ago
A) Use Salesforce Connect and an external object to display the order history in Salesforce
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Son
2 months ago
A) Using an Apex callout to populate a text area field? That's just a hacky workaround, not a scalable solution.
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Edwin
3 months ago
C) Importing the order history into a custom Salesforce object is a good option, but the nightly update might not be enough for real-time support.
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Justine
2 months ago
B) Use Salesforce Connect and an external object to display the order history in Salesforce
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Sheridan
2 months ago
A) Use an Apex callout to populate a text area field for displaying the order history.
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Santos
3 months ago
I prefer embedding the ERP system in an iframe and display on a custom tab for a better user experience.
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Jannette
3 months ago
I believe using an Apex callout to populate a text area field for displaying the order history would be more efficient.
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Tatum
3 months ago
B) Using Salesforce Connect and an external object is the way to go. Keeps the data synced in real-time without duplicating it.
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Naomi
2 months ago
A) Use an Apex callout to populate a text area field for displaying the order history.
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Alishia
2 months ago
B) Using Salesforce Connect and an external object is the way to go. Keeps the data synced in real-time without duplicating it.
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Joye
2 months ago
D) Embed the ERP system in an iframe and display on a custom tab.
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Olga
2 months ago
B) Using Salesforce Connect and an external object is the way to go. Keeps the data synced in real-time without duplicating it.
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Mary
3 months ago
It definitely makes sense to avoid duplicating data by using an external object.
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Elke
3 months ago
I agree, using Salesforce Connect would be the best option for real-time data syncing.
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Nikita
3 months ago
A) Use an Apex callout to populate a text area field for displaying the order history.
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Chauncey
3 months ago
But wouldn't it be easier to just import the order history into a custom Salesforce object and update it nightly?
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Jarvis
3 months ago
I think we should use Salesforce Connect and an external object to display the order history.
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Virgina
4 months ago
I disagree, I think embedding the ERP system in an iframe is the best option.
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Malinda
4 months ago
I believe using an Apex callout to populate a text area field is the way to go.
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Cassandra
4 months ago
But wouldn't it be easier to just import the order history into a custom Salesforce object?
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Katy
4 months ago
I think we should use Salesforce Connect and an external object to display the order history.
upvoted 0 times
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